1. Information We Collect
We collect the following categories of personal information:
- Contact & order details: your name, email address, phone number, and billing and shipping addresses.
- Account information: your login credentials (passwords are stored only in encrypted/hashed form), and preferences such as your wishlist and cart.
- Order & transaction information: the products you view and purchase, order history, and order status.
- Payment information: processed securely by our payment gateway, Razorpay. We do not collect or store your full card or bank details on our servers.
- Device & usage information: IP address, browser type, device identifiers, and how you interact with the Site, collected automatically to keep the Site secure and to improve it.
- Communications: messages you send us when you contact support.
2. How We Collect Information
We obtain personal information from the following sources:
- Directly from you — when you register, place an order, or contact us.
- Automatically — through cookies, browser local storage, and similar technologies as you use the Site.
- From service providers — such as Razorpay (payments), Google (if you choose to sign in with Google), our messaging provider (for one-time-password verification of your mobile number), and our hosting and media partners.
3. How We Use Your Information
- to create and manage your account, process orders, take payment, and arrange delivery;
- to provide customer support and respond to your enquiries;
- to send transactional messages such as order confirmations and delivery updates;
- to verify your identity and your mobile number, and to prevent fraud and abuse;
- to operate, maintain, secure and improve the Site and our products; and
- to comply with our legal obligations and enforce our terms.
We send marketing or promotional communications only where permitted, and you can opt out of these at any time.
4. Cookies & Local Storage
We use cookies and browser local storage to keep you signed in, remember your cart and wishlist, and understand how the Site is used so we can improve it. We also record basic, non-identifying visit statistics using an anonymous visitor identifier. You can control or delete cookies through your browser settings, though some features of the Site may not function properly without them.
5. How We Share Your Information
We do not sell your personal information. We share it only as needed with:
- Payment providers (Razorpay) to process your payments;
- Delivery and logistics partners to ship your orders;
- Service providers that host our platform, send notifications, and provide sign-in and media services;
- Authorities or other parties where required by law, regulation, legal process or to protect our rights; and
- A successor entity in connection with a merger, acquisition or sale of assets.
6. Data Retention
We retain your personal information for as long as your account is active and for as long as is necessary to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymise it.
7. Security
We use appropriate technical and organisational measures to protect your personal information, including encrypted transmission and hashed passwords. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Subject to applicable law, you may:
- access the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- object to or restrict certain processing; and
- opt out of marketing communications at any time.
To exercise any of these rights, email us at hello@rjsons.in. We may need to verify your identity before acting on your request.
9. Children's Privacy
The Site is not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Third-Party Links
The Site may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at hello@rjsons.in. Our postal address is available on request.